FREQUENTLY ASKED QUESTIONS
We have answers to all your questions! In order to serve you faster, we’ve attached a FAQ list that links to the answers to your questions so you no longer have to wait for a response to your question.
Please note: If your question is not on the list or if it is regarding an issue with your order (fix, change, cancel or return/refund) we will get back to you with a tailored response within 24-48 hours.
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Local shipping will be dispatched out with full tracking. Taxes already applied at checkout.
- Standard shipping = 2-4 working days
- Priority Shipping = Next working dayOrders need to be placed before 12pm. Excludes weekends and Public Holidays
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It depends on where you are. Orders processed in Nigeria will take 5-7 business days to arrive.
Overseas deliveries can take anywhere from 7-16 days.
Delivery details will be provided in your confirmation email. -
(BEFORE IT IS SHIPPED)
a. I need to make a change to my order. Can you make the change?
Yes in most cases. As long as your order hasn’t been packed we can most likely make the change you are requesting. Be sure to contact us as soon as possible and include your order number in the e-mail and 'ORDER CHANGE' in the subject.
b. Can you cancel my order?
Yes in most cases. As long as your order hasn’t been packed we can most likely cancel your order. Be sure to contact us as soon as possible and include your order number in the e-mail and 'CANCELLATION' in the subject.
ORDER + SHIPPING
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Customers are responsible for the cost of return or exchange shipping, both within the Nigeria and internationally. Please see our Shipping & Returns for more details.
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If for any reason you wish to Exchange / Return your item(s), you may return your items to us WITHIN 7 DAYS OF RECEIVING YOUR PARCEL.
Anything past the 7 days of delivery (of your order) will not be eligible for any refunds/ exchange. -
If for any reason you wish to Exchange / Return your item(s), you may return your items to us WITHIN 7 DAYS OF RECEIVING YOUR PARCEL.
Anything past the 7 days of delivery (of your order) will not be eligible for any refunds / exchange.ITEMS MUST BE IN THEIR ORIGINAL CONDITION AND PACKAGING. Failure to do so, will result in deductions applied for any refund that is due (subject to conditions).
Exchanges will be issued within 14 working days of receiving the returned item(s).
RETURNS + EXCHANGES
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We currently accept all major debit and credit cards, Apple Pay, and PayPal for secure checkout. You can also use Klarna to split your payments where available.
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Absolutely. Louve Line uses encrypted payment gateways to keep your personal and card details fully protected. We never store your card information or share it with third parties.
PAYMENTS
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You can refer to our Size Guide before placing your order. Each product page also includes size details and fit notes to help you choose the perfect match. If you’re between sizes, we recommend sizing up for comfort.
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We do our best to display colours as accurately as possible. However, due to lighting and screen differences, the actual colour may vary slightly from what you see online.
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Care instructions are included on each product label. We recommend hand-washing or using a gentle machine cycle with mild detergent. Avoid bleach and tumble drying to maintain quality and colour.
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Some of our bestsellers are restocked periodically, while others are limited-edition. You can sign up for restock notifications on the product page or follow us on Instagram for updates.
PRODUCTS
Worldwide Delivery
From our studio to your doorstep — no matter where you are. We deliver with care, globally.
Handcrafted Excellence
Every piece is designed with purpose and finished by hand for timeless, lasting elegance.
Secure Payments
Shop confidently with trusted, encrypted checkout methods and safe transactions.